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Customer Service

 

Shipping & Delivery

             Standard delivery to all UK addresses is FREE. We use Royal Mail First Class service and for orders over 50.00 we will even send these out by Signed For free of charge. This option can take 3 - 5 working days from date of dispatch. However, we know you don't wait for your order, so our team will aim to deliver it as quickly and efficiently as we can.
             For £6.95, we can get your purchases to you within 1 - 2 working days from date of dispatch by Royal Mail next day special delivery . Order before midday Monday to Friday (excluding bank holidays or public holidays). Perfect if waiting just isn't an option. Please note Royal Mail next day special delivery is not available on Panache items.
             We are happy to deliver world wide and our overseas delivery charges start at just 3.95. We can also arrange to send overseas deliveries by International Signed For at a small extra cost.  

Privacy & Security

We are confident all transactions are totally secure because all the details that you send to us are encrypted and sent across a secure connection. You can see that the shopping bag and checkout is a secure area of our site because a padlock symbol or key will appear in the   bottom of your browser or at the top to the right of the website address bar. 

Returns Policy       

We are happy to accept all returns on all online orders. 

We like to keep all our customers happy and hope you are pleased with your online purchase, however we know that from time to time things don't quite fit the same.  So if you have a problem with your order just pop it back in the post to us and we will endeavour to either replace or refund.  If you need advice, just give us a call or email. To return an item, please Return to us by Royal Mail (obtain a proof of postage receipt from Royal Mail) Please include a note with your name and address and reason for return. Upon receipt of your return we will process your return within 14 days Please allow a further  3 – 5 working days for this to appear in your account.     

Ordering

When you place an order with us you are seeking to enter into a contract with Omorose Lingerie.  Your order represents an offer to us to purchase a product.  This is accepted by us when we despatch the product to you and is confirmed when we send you the Despatch Confirmation email at which time our acceptance will be complete and payment taken.  

Promotions

Occasionally we may offer 10% off your first order for new customers only.  This offer does not apply to sale items or delivery charges and may be used only once.