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Privacy Policy & Terms & Conditions

Omorose Lingerie complies with the principles of the Data Protection Act 1998 when dealing with all data received from visitors to our online store.  We only hold the data necessary to offer services provided by Omorose Lingerie. Once the data is no longer needed it is deleted from our files.

We regularly email website news and information updates to those customers who have specifically subscribed to our email service.  All subscription emails sent by us contain clear information on  how to unsubscribe from the email service.

We never sell, rent or exchange mailing lists and your information is safe with us. We may send emails to existing customers or prospective customers who have enquired or registered with us regarding products or services directly provided by us.

Any email sent from us will be clearly marked as originating from us.

Terms and Conditions

We would like to  make your shopping experience with us as pleasant as possible and our Terms and Conditions are in accordance with the laws of England and Wales which means by ordering from us you agree to the non executive jurisdiction of the English Courts.

After selecting any items on our website and when you are happy with  your order and proceed to checkout, you will then be required to login or if you are a new customer register  your details.   During the check out process you will be asked for a preferred delivery address and to make payment by entering either a debit of credit card on our secure page.  When the order is complete we will send you an order confirmation email which you should retain for your records.  If for any reason the item is no longer available we will notify you straight away and offer you an alternative.

We are confident all transactions are totally secure because all the details that you send to us are encrypted and sent across a secure connection. You can see that the shopping bag and checkout is a secure area of our site because a padlock symbol or key will appear in the bottom of your browser or at the top to the right of the website address bar.

When you place an order with us you are seeking to enter into a contract with Omorose Lingerie.  Your order represents an offer to us to purchase a product.  This is accepted by us when we despatch the product to you and is confirmed when we send you the Despatch Confirmation email at which time our acceptance will be complete and payment taken.

Some of the fashion items are available to pre-order.  No payment is taken for this and a confirmation email will be sent as soon as the stock arrives.

We guarantee that all products will always be shipped as soon as possible, subject to payment card authorisation and stock availability. Please refer to the delivery page for cost and expected delivery times.

We offer a 100% guarantee that if you are in anyway dissatisfied with the goods you have ordered we will exchange or refund the cost of the goods – provided that you return to us in their original condition and packaging, unworn and unwashed with all labels intact within 14 days of date of despatch.  Please ensure that any briefs/thongs are tried on over your own underwear.  Please note we cannot accept returns of strings for hygiene reasons.

Free UK exchanges of same value item.  If you request an exchange of a higher value any difference we will invoice you for this balance.  Any refunds due will be credited back to the card used to pay for the original order.

If you think the goods supplied by us are faulty please return them to use and we will investigate with the manufacturer.  Please note we cannot take any responsibility for damage caused to items by elements such as bleach/chlorine from swimming pools or by machine washing.  All our garments should be treated as delicate and gently hand washed in cool water to avoid damage.

If you select the Gift Box option, your items will be wrapped in tissue paper and enclosed in a luxury hard re-useable gift box and tied with contrasting ribbon.  Please do not return the gift box to us with any returns as these are non-refundable.

Occasionally we may offer 10% off your first promotion for new customers only.  This offer does not apply to sale items or delivery charges and may be used only once.

Customers are solely responsible for both complying with all Laws and Regulations of the Country in which the goods are received and any incurring additional charges that might arise due to Customs Clearance etc.

On rare occasions an item  showing as 'in stock' at the time of ordering may not be available.

You have the right to cancel your order at any time.

All our orders are sent by Royal Mail First Class post FREE in the UK.  For orders over 50.00, these will be sent signed for at no extra cost to you. If an attempt has been made to delivery your parcel and there has been no one available to accept, your parcel it will go back to the local postal depot and they should leave you a card notifying you of how to collect.  However if you do not collect the parcel it will be returned to us.  We reserve the right to charge you for this delivery should you wish to be refunded fully and we may also charge for re-delivery.

All website users must agree not to use this website for any fraudulent purposes or unlawful activity.  Any attempt to use the website in a way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way,  will be prosecuted.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.